Refund Policy

We want every Plexovia customer to feel confident in their purchase. If our platform does not deliver the value you expected, we want to make it right.

Every new Plexovia subscription starts with a 14-day free trial. Your payment method is not charged until Day 15. You can cancel at any time during the trial with no charge. No refund is needed for trial cancellations because you are never billed.

If you are charged and are not satisfied with the service, you may request a full refund within 7 days of the charge date by emailing [email protected].

To qualify for a refund:

• Your refund request must be received within 7 calendar days of the billing date
• You must have completed the onboarding profile (NAICS codes and states configured)
• You must not have previously received a refund for a Plexovia subscription

Approved refunds are returned to the original payment method within 5 to 10 business days.

Refunds are not issued in the following cases:

• Requests received more than 7 days after the billing date
• Partial billing period refunds after a cancellation mid-cycle
• Annual plan purchases more than 7 days old (unless required by applicable law)
• Accounts terminated for violation of our Terms of Service

Annual subscriptions are eligible for a full refund within 7 days of the initial purchase date. After 7 days, annual plans are non-refundable but you retain access to the service through the end of the paid period.

Email [email protected] with the subject line "Refund Request" and include:

• The email address on your Plexovia account
• The date of the charge
• A brief description of why the service did not meet your expectations

We will respond within 2 business days and process any approved refund promptly.

If you have questions about this policy, email us at [email protected].